Help & Support

Frequently Asked Questions

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About Dingiz & General FAQs

6 Questions

No. Dingiz is a home, kitchen, and everyday lifestyle brand focused on developing practical products that support more reusable and sustainable everyday habits. Our range continues to expand across drinkware, kitchen, home, and lifestyle essentials.

Dingiz is about making better everyday choices simple, practical, and achievable. We focus on well-designed products that fit naturally into everyday routines and encourage people to reuse more and rely less on unnecessary disposable products.

Plastic Detox is our way of encouraging people to reduce unnecessary single-use plastic from everyday life. It is not about removing every piece of plastic overnight. It is about making practical swaps where possible — from reusable bottles to food containers and other everyday essentials. Refill. Reuse. Rethink.

Yes. Dingiz can create customised product packages and combinations for businesses, schools, events, organisations, and corporate teams. Whether you need employee gifts, school initiatives, event packs, or customised product bundles, our team can help create a suitable solution.

Standard shipping is free Australia-wide. Express shipping is available from $9.99.

Dingiz brings together practical design, quality materials, and reusable everyday products for modern Australian households. Our aim is to make better everyday choices easier — without compromising on functionality or style. Choose better. Use longer. Waste less.

Lifestyle & Drinkware FAQs

14 Questions

Dingiz drinkware is made from premium food-grade 304 stainless steel with double-wall insulation, designed for durability, everyday use, and reliable temperature retention.

Yes. Dingiz drinkware uses BPA-free food-contact components for safe everyday use.

Our insulated drinkware is designed to keep hot drinks warm for 8 to 12 H. Actual performance may vary depending on starting temperature, surrounding conditions, and how often the lid is opened.

Our insulated drinkware is designed for long-lasting cold performance 12 to 24 H.

Yes. Dingiz bottles are designed to be leakproof when the lid and seals are correctly fitted and fully closed.

Yes. Suitable Dingiz bottles can be used for hot drinks such as coffee or tea. When opening, do so slowly to release any built-up pressure before drinking.

Yes. Dingiz bottles are suitable for water, coffee, tea, juice, smoothies, protein drinks and electrolytes. For flavoured or dairy-based drinks, we recommend cleaning the bottle soon after use.

We recommend hand washing to help protect the exterior finish, seals, and overall product life.

Wash with warm water, mild detergent, and a soft bottle brush. Clean lids, straws, and seals separately and allow all parts to dry thoroughly.

The 700 mL Dingiz bottle includes:

  • Two interchangeable lid styles
  • Protective bottom boot
  • BPA-free straw
  • Straw-cleaning brush

This gives you more flexibility for work, gym, travel, and everyday hydration.

The 1.18 L Dingiz Tumbler includes a reusable stainless-steel straw, making it a practical choice for water, smoothies, juices, and other cold drinks.

304 stainless steel is highly resistant to rust and corrosion, but surface rust or staining can occur if exposed to salt, harsh chemicals, metal particles, or moisture for extended periods. Regular cleaning and thorough drying will help keep your bottle in good condition.

A reusable stainless-steel bottle helps reduce reliance on single-use plastic, can be used again and again, and may help reduce the ongoing cost of buying bottled water. It is a simple everyday switch that supports a more reusable lifestyle.

266 mL Compact Bottle
Ideal for coffee, tea, hot beverages, short trips, shopping, and easy refills. Its compact size makes it lightweight and easy to carry.

710 mL Everyday Bottle
A versatile option for work, gym, travel, and everyday hydration.

1.18 L Tumbler
Ideal for everyday hydration, smoothies, juices, protein drinks, electrolytes, and iced drinks.

1.89 L Bottle
Designed for bigger days — ideal for tradies, camping, picnics, road trips, outdoor activities, long workdays, and carrying extra water when travelling with pets.

Choose the size that best fits your lifestyle.

Kids Products FAQs

10 Questions

The rotating number ring adds a fun interactive element that children can use to practise simple numbers and maths while using their bottle.

Dingiz kids bottles use food-grade stainless steel 304 for the drinking container, providing a durable alternative to disposable plastic bottles.

The lid is designed to help prevent leaks when correctly closed. Make sure the straw, silicone seals and lid are properly installed before placing the bottle inside a school bag.

Yes. Food-contact components are designed to be BPA-free.

We recommend hand washing to help protect the bottle's finish and extend its usable life.

It can be used for foods such as pasta, rice, noodles, soup, curry, porridge, fruit and other meals or snacks.

Yes, provided the lid is properly fitted and securely closed. For liquids, we recommend keeping the container upright during transport.

No. Stainless steel must never be placed inside a microwave.

We generally recommend avoiding freezing stainless steel insulated containers, particularly when completely filled with liquid, as expansion can damage the product.

Yes. The compact, reusable design makes it suitable for school, childcare, sports and outings. Always ensure the lid is completely closed before placing it in a bag.

Mattress Protector & Bedding FAQs

13 Questions

A mattress protector adds a protective layer between you and your mattress, helping shield it from everyday spills, sweat, moisture, dust and general wear. It helps keep your mattress cleaner and fresher by reducing the build-up of bacteria and allergens. It can also prevent stains, make cleaning easier and help your mattress last longer.

Yes. The protector includes a waterproof TPU backing designed to help stop everyday liquid spills and moisture from reaching the mattress. Clean up spills promptly and follow the care instructions to help maintain the waterproof layer.

No. Our mattress protectors have a soft sleeping surface with a discreet waterproof TPU layer underneath, so they don't have the typical plastic feel or noticeable crinkling noise.

The Bamboo Mattress Protector offers a naturally soft, breathable and cooling sleep surface, making it a great choice for warmer sleepers or those who prefer a lightweight, fresh feel.

The Cotton Mattress Protector provides a soft, comfortable and breathable surface with a classic cotton feel, ideal for comfortable everyday use.

Both feature natural-fibre top layers and filling, with a waterproof TPU backing to help protect your mattress from spills and moisture.

The fitted skirt and 360° elastic edge are designed to wrap securely around compatible mattresses. Check the dimensions and verified maximum mattress depth shown on the individual product page before ordering.

Yes. It can be used with most standard mattress types, including memory foam, spring and hybrid mattresses, provided the selected size and fitted depth are suitable for your mattress.

For normal use, washing your mattress protector every few weeks or whenever it becomes soiled or has a spill is generally suitable. More frequent washing may be preferred for children, pets, allergies or heavy use. Always follow the product care label.

Machine wash as needed. Do not use fabric softener or bleach and tumble dry on low heat. If ironing is required, use a low-heat setting with steam or dry ironing. Always follow the care label supplied with your protector. Avoid harsh chemicals and high heat, as these may damage the fabric or waterproof backing.

No. Our mattress protectors should not be tumble dried. Allow them to air dry and avoid high heat, as this may damage the waterproof backing. If ironing is required, use a low-heat setting with steam or dry ironing.

A mattress protector provides an additional physical barrier between the sleeper and mattress. However, it should not be considered a medical treatment for allergies.

The soft, quilted surface adds a light comfort layer while being designed to preserve the overall feel and support of your mattress. Individual experience may vary.

TPU (thermoplastic polyurethane) is the waterproof backing beneath the sleeping surface. It provides the liquid barrier that helps protect the mattress, which cannot be achieved by cotton or bamboo fibres alone.

Place the soft cotton terry or bamboo jacquard surface facing up, with the waterproof backing facing down toward the mattress.

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