Privacy policy

Last updated: September 11, 2025

Dingiz operates this website and store, including all related information, content, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information and your rights in relation to it.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with our Services:

Contact Information: Name, email, phone number, billing and shipping addresses.
Account Information: Username, password, preferences, and settings.
Financial Information: Payment details such as credit/debit card information, transaction history, and payment confirmations.
Transaction Information: Items viewed, added to cart, purchased, returned, exchanged, or canceled.
Device & Usage Information: IP address, browser type, device identifiers, and interactions with our Services.
Communications: Messages or inquiries sent to us.

We also collect inferences about your preferences and interests to improve your shopping experience.

Personal Information Sources

Directly from you: When you create an account, make a purchase, subscribe to newsletters, or contact us (e.g., name, email, phone, addresses).
Automatically: Via cookies, device information, IP address, and usage patterns to improve and personalize your experience. You can manage your preferences in our [Cookie Policy / Consent Tool].
Service Providers and Partners: Trusted third parties help provide our Services, such as Shopify (platform), payment processors, shipping providers, and IT/cloud services. They process your data only as needed to perform their services.
Marketing Partners (with consent): Shared only if you have opted in for targeted advertising or promotions. You can withdraw consent anytime.
Other Third Parties: Occasionally from publicly available sources or as required by law, handled in accordance with this Privacy Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To process orders, manage accounts, fulfill transactions, handle returns/exchanges, and personalize your experience.
Marketing & Advertising: Only if you have consented, we may send promotional emails, SMS, or display targeted ads based on your preferences and past activity. You can opt out at any time (see Section 6).
Security & Fraud Prevention: To secure accounts, detect and prevent fraudulent or illegal activity, and protect public safety.
Customer Support: To respond to inquiries and maintain our business relationship with you.
Legal Compliance: To comply with laws, respond to legal requests, or protect our rights and those of our users.

3. Sharing Your Information

We may share personal information with:

Service Providers (e.g., Shopify, payment processors, shipping providers, IT services).
Marketing Partners for personalized advertising, only with your consent.
Affiliates within our corporate group.
Legal & Business Transfers: For mergers, acquisitions, or legal obligations.

Important: Your data may be shared with entities outside your country. We ensure international transfers comply with recognized safeguards, including Standard Contractual Clauses.

4. Shopify & Third-Party Services

Our Services are hosted and powered by Shopify. Shopify may collect, store, and process your information on our behalf. You can exercise your rights regarding Shopify’s processing via the Shopify Privacy Portal.

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

5. Children’s Privacy

Our Services are not intended for children under 16 years old. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us to request deletion.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

Access / Know: Request the personal information we hold about you.
Correction: Correct inaccurate personal information.
Deletion: Request deletion of your personal information.
Portability: Request a copy or transfer of your personal information.
Opt-Out of Marketing / Sale: Withdraw consent to marketing communications and the sale of personal data.
Cookie & Tracking Preferences: Manage or disable cookies and tracking via your browser or our cookie consent tools.

We may require verification of your identity before fulfilling these requests.

Exercise your rights: Contact us at sales@dingiz.com.au or via Shopify Privacy Portal.

7. Data Retention

We retain personal information only as long as necessary to:

Provide Services and maintain your account.
Comply with legal obligations.
Resolve disputes or enforce agreements.

After this period, information is securely deleted or anonymized.

8. Security

We use industry-standard measures to protect personal information. However, no system is completely secure. Please take care when sending sensitive information.

9. International Transfers

Your data may be transferred, stored, and processed outside your country. We use legal safeguards like Standard Contractual Clauses to ensure your rights are protected.