Terms of service

OVERVIEW

Welcome to Dingiz! The terms “we”, “us” and “our” refer to Dingiz. Dingiz operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Dingiz is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.
You are responsible for all activity on your account and must keep your credentials confidential.
You must provide accurate, complete, and up-to-date information.
We may suspend or terminate accounts for unauthorized use, fraudulent activity, or violation of these Terms.

SECTION 2 - OUR PRODUCTS

We provide clear and accurate descriptions of our products. However, slight differences in appearance or color may occur due to device displays.

Your statutory rights under Australian Consumer Law (ACL) are not limited. This includes guarantees that goods are of acceptable quality, fit for purpose, and match descriptions.

You may return, repair, or request replacement of faulty products under ACL. Please see our Refund & Returns Policy [LINK] for details.

SECTION 3 - ORDERS

Placing an order is an offer to purchase. Your order is confirmed once payment is processed and you receive a confirmation email.
We reserve the right to decline or cancel an order if necessary.
All payments must be accurate and authorized. You are responsible for maintaining up-to-date billing information.

SECTION 4 - PRICES AND BILLING

Prices are as displayed at the time of purchase and may include applicable taxes and shipping fees.
Discounts, promotions, and offers are subject to separate terms, and may not be combined.
Pricing errors will be corrected and communicated promptly.

SECTION 5 - SHIPPING AND DELIVERY

Estimated delivery times are provided, but delays may occur.
Risk of loss transfers to you upon delivery to the carrier.
ACL rights apply if products are not delivered as agreed.

SECTION 6 - PRIVACY POLICY

We collect and process personal information in accordance with our Privacy Policy [LINK].
Your data may be shared with Shopify and service providers to facilitate orders and improve services.
You have rights to access, correct, and request deletion of your personal information under GDPR and Australian Privacy Law.
If you use third-party tools integrated with our Services, you must review their privacy practices.

SECTION 7 - INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, and logos, is owned by Dingiz or its licensors.
You may use content for personal purposes only. Reproduction or commercial use without written permission is prohibited.
All trademarks are protected and may not be used without permission.

SECTION 8 - THIRD-PARTY LINKS

We may provide links or access to third-party websites or tools.
We do not control, endorse, or guarantee these services.
You use third-party services at your own risk and should review their policies before use.

SECTION 9 - FEEDBACK

By submitting feedback, you grant us a royalty-free, worldwide license to use it for any purpose.
Feedback must not violate intellectual property or privacy rights.
You are responsible for the accuracy and legality of your feedback.

SECTION 10 - PROHIBITED CONDUCT

You must not use the Services to:

Violate any law or ACL rights
Transmit viruses or malicious code
Spam, phish, or collect personal information of others without consent
Impersonate others or interfere with the operation of the Services.

SECTION 11 - TERMINATION

We may suspend or terminate your access for breach of these Terms or legal reasons.

Certain clauses (Intellectual Property, Feedback, Privacy, ACL rights) survive termination.

SECTION 12 - DISCLAIMER OF WARRANTIES & LIMITATION

Services and products are provided as described.

We do not exclude or limit your rights under ACL. This includes guarantees about product quality, fitness for purpose, and matching descriptions.

To the extent permitted by law, Dingiz and affiliates are not liable for indirect, incidental, or consequential damages.

SECTION 13 - INDEMNIFICATION

You agree to indemnify Dingiz, Shopify, and affiliates for claims arising from your breach of these Terms, unlawful activity, or misuse of Services.

SECTION 14 - GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia.

You and Dingiz consent to the exclusive jurisdiction of courts in Victoria.

SECTION 15 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Significant changes will be communicated via our website or email.

Continued use of the Services constitutes acceptance of updated Terms.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, without affecting the validity and enforceability of any remaining provisions.

SECTION 17 - WAIVER

The failure of Dingiz to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

SECTION 18 - ENTIRE AGREEMENT

These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and Dingiz, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

SECTION 19 - ASSIGNMENT

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

SECTION 20 - FORCE MAJEURE

Dingiz shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, courier delays, postal strikes, labor disputes, customs hold-ups, or disruptions in telecommunications or power networks.

SECTION 21 - ELECTRONIC COMMUNICATIONS

When you visit our store, make a purchase, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, including notices, order confirmations, and policy updates, which satisfy any legal requirement that such communications be in writing.

SECTION 22 - DISPUTE RESOLUTION

If any dispute arises between you and Dingiz regarding your order or these Terms, you agree to first contact our support team at sales@dingiz.com.au to resolve the issue informally and cooperatively before seeking formal mediation or legal proceedings.

SECTION 23 - AUSTRALIAN CONSUMER GUARANTEES

Nothing in these Terms of Service is intended to exclude, restrict, or modify any non-excludable guarantees, warranties, rights, or remedies you are entitled to under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.